Refund Policy

We stand behind our jewelry and accessories and want you to be satisfied with your purchases and experience with us, and hope that each piece you choose is special to you. We will strive to take care of you by treating you fairly and honestly - and we trust you will treat us the same way.


We handle all returns and exchanges on a case-by-case basis. Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
- Gift cards
- Sale items - all sales are final
- Items with obvious signs of use (determine by staff)

To complete your return, we require a receipt, invoice or proof of purchase.
Please do not send your purchase back without a receipt. If a receipt is not sent with return item(s), we will not issue a refund and will not return your purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Items with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 21 days after delivery, will be charged a 35% restocking fee.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at ettajjewelry@yahoo.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ettajjewelry@yahoo.com and send your item to: Po Box 762592, San Antonio TX 78253, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
 

You will be responsible for paying for your own shipping cost when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

An item may be returned or exchanged as long as it complies with policy above.

We don’t guarantee that we will receive your returned item. For all returns, exchanges, and product care services we recommend you ship your merchandise using UPS, FedEx or U.S. Mail.

Please insure all return items, for the full retail price, have your name, address, daytime phone number and email address.

We will ship all items to the address that you provided when ordering. We are not responsible for any items that are not received due to error by customer or carrier services (ex: USPS, UPS, FedEx...etc). Please contact carrier service for information if carrier service tracking show package delivered.

To return your product, mail your product to: Po Box 762592, San Antonio TX 78253, United States